معلومات الضمان العامة

الإجراء

1. The dealer should explain that the fastest service will be provided by submitting a warranty claim through the provided URL.
   Example: GRABO^®.com/REG
2. Once the customer, or the dealer on their behalf, submits a warranty claim through the website, a technician may call or email the customer to ask for further or missing information.
3. If all information is provided, including a video showing the faulty unit, a free replacement unit will be shipped immediately and a prepaid return label will be emailed to the customer.
4. The customer will be asked to use the prepaid return label to ship the faulty unit back to the nearest service center.
5. The new unit is sent in parallel to avoid the waiting period caused by shipping.
6. Required information includes:
   • Serial number
   • Purchase date
   • Description of what happened to the tool
   • A video to confirm that the tool is in fact faulty
7. If the information is not complete, or it is not possible to determine that the tool is in fact faulty, the customer will be provided with a shipping label to ship the tool to the service center where the tool will be examined.